FAQ

FAQ - FREQUENTLY ASKED QUESTIONS

The Online Ordering applies for Office / Corporate orders only. For Private Orders please click here “Private Catering” or go to the main tab ‘Private Catering’ at the Homepage.

 

When are the Cut Off Times?

• Up to 30 Guests: Order by 11:00 AM the day before delivery (Mon-Sat)
• 30+ Guests: 48 hours notice
• Events / Hot Buffets with 50+ guests: 3-7 days’ notice depending on size of event
• Late Orders – Call us: Contact us via phone at 01-507 9089 or 045-255 599 in case of a late order. It may be accepted between 11am-5pm based on availability and may not have a choice of all menu items. Late orders accepted after 5pm will be subject to a 10% surcharge.
• Office Hours: 8am to 6:30pm Mondays to Fridays, 8am to 4pm on Saturdays

In general we prefer that you pop in a rough order early and tweak the numbers later. It helps us plan properly and deliver the best quality every time. The notice period applies from the time we receive your order online or via email. All prices displayed are excluding VAT.

 

What are the Delivery Areas, Minimum Spend & Delivery Fees?

We cover Co. Dublin and North-east Kildare. If you are in one of the neighbouring counties and your group size is 50+, please contact us via phone or email. 

We deliver to 3 different zones with different minimum spend and delivery fee. We don't allow pick-ups.

 

MONDAY TO FRIDAY - UNTIL 3PM

• ZONE 1: €80 Minimum + €8.50 Delivery Fee
  Areas: Dublin 2, 4, 8, 10, City West, Park West, Ballymount, Liffey Valley, Fonthill, Tallaght, Naas/Newbridge area
   
• ZONE 2: €100 Minimum + €12 Delivery Fee
  Areas: Dublin 1, 3, 6, 12
   
• ZONE 3: €150-250 Minimum + €15-18 Delivery Fee
  Areas: Rest of Dublin (Northside and Southside) + North-east Kildare

 

SATURDAYS / MONDAY TO FRIDAY AFTER 3PM

• ZONE 1-3: €250-300 Minimum + €18-22 Delivery Fee
  All Dublin and North-east Kildare

 

SUNDAYS

• ZONE 1-3: €350 Minimum + €22-25 Delivery Fee
  All Dublin and North-east Kildare

 

Public holidays on request. Minimum spend is excluding delivery fee. All prices excl. VAT.

 

Is there a Collection Fee for Hired Equipment?

• A collection fee may apply for certain orders that include equipment like the hire of bain-maries, hot holding box, plates and cutlery, etc. The collection fee will be added to your order if required and the approved order sent to you by email. Equipment will be collected within 24-48 hours on working days after the delivery / event. For same day collection requirements, a surcharge applies. Please find the standard collection fees below (excluding VAT):
   
• Zone 1: €13.20 collection fee for equipment
• Zone 2: €16.50 collection fee for equipment
• Zone 3: €19.50 collection fee for equipment

 

Will I receive an Order Confirmation?

Once an order has been placed, an email notification is sent to Fresh & Yummy Gourmet Catering. We will then accept your order notifying you via email. At this stage you will be notified if any further delivery or collection charges apply. Only once you have this notification is your order confirmed. In case of a card payment: it will be processed within 2 days after the delivery.

If you have not received an order confirmation (spam folder?), please call or email us.

 

How can I amend my Order?

Depending on how close it is to the order date you maybe able to amend or cancel your orders from your online account area. If this option is not displayed please email: [email protected] with your request.

 

Can I cancel my Order?

• Groups up to 30: you can cancel your order up to 11am the prior day for no charge.
   
• Groups 30+: you can cancel your order up to 48 hours in advance for no charge.
   
• Events / Hot Buffets: A minimum 3 days notice period for cancellation is required. For events of with groups of 50+ we require a 5 days notice for a cancellation.

After the notice period you may be subject to a charge of up to 100% of the total order cost. Order amendments (e.g., minor changes in guest numbers or dietary requirements) can typically be accommodated up to 24 hours before delivery.

 

Do you cater for Special Dietary Requirements?

Vegetarian options are included in all standard sandwich platters.

Options for vegan, gluten free and other diets can be found by clicking on the coloured dots (V, VG, GF, etc.) to filter out and find your required options.

 

How do I pay?

Card Payment: All new clients are required to pay via card. Payment will be processed within 2 days after the delivery.

Corporate account: For repeat clients we offer a corporate account. For account applications please contact us at [email protected] .

The invoice will be sent via email on the day after your delivery.