Terms of Use

Terms & Conditions

Fresh & Yummy Gourmet Catering Ltd., CRO: 661 981 / VAT: IE3660773VH

 

Placing Orders

CORPORATE CATERING

• Orders can be placed via our website www.freshandyummy.ie. Quotes can be requested in writing via email to [email protected]. Our friendly customer service team is also more than happy to answer any of your questions over the phone prior to receiving your written request.
• Online ordering for Office catering is free of charge. From 1.2.26 a small admin fee of €2.50 excl. VAT applies for email order requests for Office Catering (excluded are email order requests for Corporate events).

PRIVATE CATERING

• Orders for Private Events can be placed in writing via email to [email protected] or by filling out the Quote Request Form (Click here). We are more than happy to answer any questions over the phone.
• Online Ordering is only available for Office Catering and Corporate Events.

 

Order Deadlines

To ensure quality and availability, the following notice periods apply:

• Up to 30 Guests: Order by 11:00 AM the day before delivery (Mon-Sat)
• 30+ Guests: 48 hours notice
• Events / Hot Buffets with 50+ guests: 3-7 days’ notice depending on size of event
• Late Orders – Call us: Contact us via phone at 01-507 9089 or 045-255 599 in case of a late order. It may be accepted between 11am-5pm based on availability and may not have a choice of all menu items. Late orders accepted after 5pm will be subject to a 10% surcharge.
• Office Hours: 8am to 6:30pm Mondays to Fridays, 8am to 4pm on Saturdays

In general we prefer that you pop in a rough order early and tweak the numbers later. It helps us plan properly and deliver the best quality every time. The notice period applies from the time we receive your order online or via email. All prices displayed are excluding VAT.

 

Minimum Order – Delivery Fees – Delivery Areas

MONDAY TO FRIDAY - UNTIL 3PM

• ZONE 1: €80 Minimum + €8 Delivery Fee
  Areas: Dublin 2, 4, 8, 10, City West, Park West, Ballymount, Liffey Valley, Fonthill, Tallaght, Naas/Newbridge area
• ZONE 2: €100 Minimum + €12 Delivery Fee
  Areas: Dublin 1, 3, 6, 12
• ZONE 3: €200 Minimum + €15 Delivery Fee
  Areas: Rest of Dublin (Northside and Southside) + North-east Kildare

SATURDAYS + MONDAY TO FRIDAY AFTER 3PM

• ZONE 1-3: €200 Minimum + €15 Delivery Fee
  All Dublin and North-east Kildare

SUNDAYS

• ZONE 1-3: €350 Minimum + €20 Delivery Fee
  All Dublin and North-east Kildare

 

• Public holidays on request.
• Minimum order value excluding delivery fee, all prices excl. VAT
• Any access restrictions (e.g., security clearances, parking limitations) must be communicated at the time of booking to avoid delivery delays.
• If no one is available to receive the order at the agreed time, the food will be left at a safe location, and full charges will still apply.

 

Collection Fee / Equipment Hire

• A collection fee may apply for certain orders that include equipment like the hire of bain-maries, hot holding box, plates and cutlery, etc. The collection fee will be added to your order if required and the approved order sent to you by email. Equipment will be collected within 24-48 hours on working days after the delivery / event. For same day collection requirements, a surcharge applies. Please find the standard collection fees below.
• Zone 1: €12 collection fee for equipment
  Zone 2: €15 collection fee for equipment
  Zone 3: €18 collection fee for equipment
• Any reusable trays or equipment must be returned within the agreed time frame. Additional charges may apply for lost or damaged equipment and missing equipment that requires a second collection on a later date/time.

 

Order Confirmation

• Once an order has been placed, an email notification is sent to Fresh & Yummy Gourmet Catering. We will then accept your order notifying you via email. At this stage you will be notified if any further delivery or collection charges apply. Only once you have this notification is your order confirmed. In case of a card payment: it will be processed within 2 days after the delivery.
• If you have not received an order confirmation (spam folder?), please call or email us.
• It is the responsibility of the client to review the order confirmation and notify us immediately of any errors or required changes.

 

How to Amend Orders

• You can amend orders by logging in to your account, select and click the “Change” tab on the top of your order list up to 2 days before the delivery date. If you have less notice or you have any difficulties to amend an order you can contact us via email at [email protected] or via phone at 01-507 9089 / 045-255 599.
• Order amendments (e.g., minor changes in guest numbers or dietary requirements) can typically be accommodated up to 24 hours before delivery for orders up to 30 guests. For orders with 30+ guests we require at least 48 hours notice before delivery.

 

Dietary Requirements & Allergies

• We cater to most dietary requirements; however, all dietary needs must be specified at the time of ordering. All dietary specific items can be plated separately and labeled accordingly. Please speak to a Catering Manager or our Customer Service Team should you have a specific dietary requirement.
• It is the responsibility of the customer to disclose any severe allergies (as opposed to dietary preferences) at the time of booking to ensure food is prepared safely.
• While we take every precaution to avoid cross-contamination, we cannot guarantee a 100% allergen-free environment, hence items may contain traces of allergens, e.g. nuts. Customers with severe allergies should assess their own risk accordingly.

 

Menu Selection / Prices

• All food and beverage menus and selections are subject to change due to seasonality and availability of produce. If a substitution needs to be made a team member of Fresh & Yummy Gourmet Catering will provide options and get client approval prior to making a change.
• Price Variations: Every effort will be made to maintain prices as stated; however, these are subject to change due to seasonal availability of products.
• Prices quoted exclude VAT.

 

Cancellations

• Groups up to 30: you can cancel your order up to 11am the prior day for no charge.
• Groups 30+: you can cancel your order up to 48 hours in advance for no charge.
• Events / Hot Buffets: A minimum 3 days notice period for cancellation is required. For events of with groups of 50+ we require a 5 days notice for a cancellation.
• After the notice period you may be subject to a charge of up to 100% of the total order cost. Order amendments (e.g., minor changes in guest numbers or dietary requirements) can typically be accommodated up to 24 hours before delivery.

 

Refund & Credit Policy

• Our Guarantee: We guarantee that our goods are of acceptable quality. This means they will be safe, durable and free from defects. They will be acceptable in appearance and finish, and do the job such things are usually used for. They match the description given to you although it may differ slightly in presentation as products are all hand-made.
• No delivery made: Where the delivery of your order is not made (for any reason, including the wrong delivery address provided by the client) then we may offer a re-delivery of the order or refund the amount paid by you for the order.
• Goods / services defective or not fit for purpose: a full refund or replacement may be provided. Please note that products cannot be returned due to change of mind or incorrect choice. The replacement extends to damage caused in-transit or food not being delivered based on order requirements.
• Minor impact: Where the impact is deemed minor in nature and does not substantially impact the order or the service, a Store Credit may be offered as an alternative to a refund or replacement.
• Store Credits: Where Store Credits are offered or provided they are:

1. Not redeemable or transferable for cash

2. Must be used within 2 years of issue

3. Once used cannot be re-established

4. Cannot be split in value, the entire credit value must be used at the one time

• Contact within 24 hours via [email protected]: If you feel to be eligible for a Replacement, Refund or Credit, please contact the above email within a 24 hour time frame after the order date. Add in the email Subject Title: Refunds or Credit and your Business Name. Whenever possible please attach images explaining your questions. Please provide details about the manner in which the goods fail to serve their purpose, or you deem not up to standard.

 

Payment Terms

• Card Payment: All new clients are required to pay via card. You are required to provide your card details at the checkout which will be saved securely. In the evening after your delivery you receive the invoice. Payment will be processed within 24 hours after you received the invoice. A card surcharge fee of 1.5% applies to all card payments.
• Corporate Account: Corporate accounts are available on application for repeat clients. Please speak to a member of our team. The accounts approval will take maximum 24 hours, in most cases it will take 2-4 hours. Once the accounts is approved you have the option at the checkout to choose between card payment or Corporate Account (Invoiced). For account applications please contact us at [email protected] .
• Late payments may result in your account being placed on hold until the outstanding balance is settled.

 

Liability & Force Majeure

• Fresh & Yummy Gourmet Catering will not be held liable for delays or failures in delivery due to circumstances beyond our control (e.g., extreme weather, traffic disruptions, supply chain issues) and is not responsible for any costs, damages or expenses that the client may suffer or incur. In such cases, we will make every effort to provide an alternative solution or reschedule where possible.
• Fresh & Yummy Gourmet Catering is not responsible for
  • any theft, damage or loss to any goods that may occur in any public areas
  • transfers to and from the event location that are contracted by any companies that are not owned or are subsidiaries of Fresh & Yummy Gourmet Catering.

 

Jurisdiction

• These terms and conditions and any contract to which they apply shall be governed by the laws of Republic of Ireland and are subject to the jurisdiction of the courts of the Republic of Ireland.

 

Corporate Account

• Corporate accounts are available on application for repeat clients. Please speak to a member of our team. The accounts approval will take maximum 24 hours, in most cases it will take 2-4 hours. Once the accounts is approved you have the option at the checkout to choose between card payment or Corporate Account (Invoiced). For account applications please contact us at [email protected] .